Do I need to register with Kristen Jones?
You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access by using the email address and password you have created. Please note, if you are signed up on our email list, this does not mean you are registered.
What forms of payment are accepted?
Kristen Jones accepts the following credit cards: visa, master card, american express, and discover payments.
Personal checks, cash or money orders are not accepted.
How are exchanges handled?
Exchanges can only be made for a different size of the original purchased product, we will check the merchandise you requested is in stock. If not, may choose to return the item. Once your exchange is authorized by kristen jones, you will receive a confirmation email with instructions.
How are returns handled?
For all returns, please send an email to firstname.lastname@example.org with order number and specific items requesting to be return/exchange within 7 days from the date the package was delivered. We will issue a return authorization(ra#). Once your return/exchange is authorized by kristenjonesnyc.Com.
All articles that belong to the same product must be returned to us within 10 days from the date we issue your ra#. Pack and securely seal the merchandise in the original package if possible and write the ra# on the outside of package. Send pre-paid and insured package to kristenjonesnyc.com. All returns must be shipped via traceable and insured mail. For items received after this time period, we reserve the right to deny the return. Returns must be received in new, unworn, and unwashed condition and with all tags attached.
Once we receive your package, your refund will be processed in the original form of payment within 5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account.
Note: shipping and handling charges are non-refundable.
What if i still have questions?
Please email email@example.com